FAQ
1. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure transactions.
2. How much does shipping cost?
Shipping costs vary depending on your location and the size of your order. You can calculate the exact shipping cost at checkout before finalizing your purchase.
3. How long does it take to receive my order?
Orders typically ship within 1-3 business days. Once shipped, delivery times vary based on your location. You can track your order using the tracking number provided in your shipping confirmation email.
4. Do you ship internationally?
Yes, we ship internationally. However, please note that international shipping may incur additional fees and longer delivery times due to customs regulations.
5. What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you may return it within 30 days of delivery for a full refund or exchange. Please note that the item must be in its original condition and packaging.
6. Can I cancel or modify my order after it's been placed?
We process orders quickly to ensure prompt delivery, so we're unable to cancel or modify orders once they've been placed. However, you may return the items for a refund or exchange once you receive them.
7. Are your products eco-friendly?
Yes, we prioritize sustainability and eco-friendliness in our product selection. Our tote bags are made from organic cotton, our candles are made from natural soy wax, and our sippers are made from BPA-free materials.
8. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale pricing for bulk orders. Please contact our customer service team for more information and pricing details.
9. Are your products customizable?
At the moment, we do not offer customization options for individual orders. However, we may consider customization for bulk orders. Please reach out to our customer service team for inquiries.
10. How can I contact customer support?
You can reach our customer support team via email at lifesizeluxury@gmail.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours during business days.